CUSTOMER CARE

You can shop at MY JEWELRY without creating an account.

However, register with us and you'll be able to enjoy the following benefits:

• Track your orders and review past purchases

• Request a return or exchange directly from your account

• Add sold out items and products you love to your Wish List

• Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook

• Save your address and card details so you can shop even quicker next time

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructi ons on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

To change the currency, select the country link at the top left hand side of the screen, followed by your location from the drop down list.

All your purchases are insured against theft and accidental damage whilst in transit from MY JEWELRY to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please click on the link at the top of our website and select your country from the list of shipping destinations. The total on the order summary page will then show you a breakdown of the costs.

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.

Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please call customer care on 86-574-87450884 for assistance.

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

You have 14 days from the date you received your order to exchange or return. Please make sure your items are returned new, unused and with all MY JEWELRY tags still attached.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing makexworks@gmail.com if you have any further questions.

Your refund will either be issued to the original credit card used to place the order, or as MY JEWELRY store credit. Shipping costs are not refunded for items using our free collection service, unless your items are faulty.

All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.

Register for email updates to be notified when our sale starts, and when we offer further reductions.